Saturday, August 5, 2023 – Gravel bike ride at Oak Mtn

Always exciting having a lithium battery catch fire in your passenger seat on the way home from the ride. Got a lot of miles out of that wahoo. Hoping for a replacement.

Update from a great customer service team “Support. I am sorry to hear that this issue occurred while using your Wahoo product. Thank you so much for providing such detail here. We are more than happy to replace the ROAM for you straight away. Is the provided shipping address okay for me to send your replacement to?

Additionally, we are happy to reimburse you for the cost that it requires to repair the damage to your car seat. Please feel free to arrange for the repairs and once you have them completed, please send the invoice here and we will be glad to arrange the reimbursement over PayPal. If you have any questions, please feel free to reach out.”

Remaining loyal.

Photos – https://www.dropbox.com/scl/fo/zweij4m61sbvcryn45cbv/h?rlkey=e7bhggwx02ctqkeghnfuyaf4s&dl=0